Returns & Refund Policy
At VELLYN, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund policy. Please review the details below.
1. Eligibility for Refunds
1.1. All items purchased from VELLYN are eligible for a refund within 30 days from the date of purchase.
1.2. To be eligible for a refund, the item must meet the following conditions:
- The item must be in its original condition, unused, and returned with all original packaging intact.
- The item must not have been altered or damaged by the customer.
- The return must include a valid reason, such as receiving a damaged or incorrect product.
2. Returns Process
2.1. To initiate a return, please contact our customer support team within the 30-day return period at support@vellyn.co.uk.
2.2. Our support team will guide you through the returns process and provide you with a unique return number.
2.3. Please ensure the item is securely packaged to prevent damage during transit, and clearly include the return number on the package.
3. Return Shipping & Costs
3.1. Customers are responsible for the cost of return shipping.
3.2. We recommend using a trackable shipping service to ensure the safe and timely return of your item.
4. Refund Processing
4.1. Once your return has been received and inspected, refunds will be processed within 5 business days.
4.2. Refunds will be issued to the original payment method used at checkout.
4.3. Original shipping charges are non-refundable.
5. Damaged or Incorrect Items
5.1. If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery.
5.2. We may request photographic evidence or additional information before approving a return or refund.
Contact Us
If you have any questions or need assistance regarding this policy, please contact:
VELLYN
support@vellyn.co.uk